Relief Administrative/Program Assistant

at  Family Service Toronto

GROW WITH US!

Family Service Toronto (FST) helps people who face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability, and equity. We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination, and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

QUALIFICATIONS

• Community college diploma and/or equivalent combination of education and experience in the field of administration, social services, or psychology over a minimum three-year period. Foreign credentials are valued.
• One to three years reception/administration experience
• Demonstrated customer services skills
• Proven ability to sensitively and professionally respond to the needs of clients who are first time callers, calling in crisis, repeat callers, callers with limited English language knowledge, and people with disabilities (non-verbal, blind, deaf/hard of hearing and intellectual disabilities)
• Knowledge of community resources and supports in the City of Toronto.
• Good listening, verbal, and written communication skills
• Strong keyboarding and computer skills, particularly with Microsoft Office (Word, Excel, PowerPoint), and CRM
• Experience working with an electronic database
• Proven ability to manage competing demands and prioritize work within the context of multiple requests for time and assistance with many potential interruptions
• Excellent organizational, coordination and time-management skills.
• Demonstrated ability to take initiative
• Demonstrated experience working effectively as part of a team and ability to work independently
• Demonstrated commitment to principles of cultural competency, social justice, anti-oppression, equity, and inclusion
• Experience in working with students and/or volunteers is an asset
• Fluency in French is considered an asset
• Satisfactory Criminal Reference Check and Vulnerable Sector Check will be completed prior to start date.

INTERESTED?

This job posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.
Please indicate file number ADMIN #06-25 on your application and submit cover letter and resume by February 14, 2025, at 5:00 PM to hrdep@familyservicetoronto.org.
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
We thank all applicants and will contact the individuals selected for an interview.
Job Types: Fixed term contract, Casual
Contract length: 12 months
Pay: $23.74-$29.31 per hour
Expected hours: No more than 35 per week

Schedule:

• On call

Work Location: In person
Application deadline: 2025-02-1