Relief Clerk (Transit)
Job Number: 3324
Job Type: Casual
Location: 250 Strasburg Rd - Transit-Strasburg Road Ops
Job Category: Transportation
Number of Positions: 2
Department: Finance and Administrative Services (Transit Services)
Division: Transportation Services
Hours of Work: 24
Union: OTHER
Grade: Part Time/No Full Time Equivalent Grade 004
Salary Range: $27.53 - $31.15 per hour
Internal employees transferring from a bargaining unit to another bargaining unit or a Management/Management Support position will not be eligible for the payout of unused sick leave credits upon resignation, termination, or retirement, as per the collective agreement or HR Policy III-16 (Sick Leave). For more details please contact the Benefit Coordinator via email BenefitsHRC@regionofwaterloo.ca.

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.
Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of office procedures, administrative/bookkeeping systems, word processing, and communication skills, acquired through a grade 12 education plus 2 years of related experience, 1 year which includes cash handling experience.
• Knowledge of and ability to follow corporate policies and procedures.
• Knowledge of automotive parts and components.
• Time management and organizational skills to work independently; meet deadlines; and assist management and staff by meeting program needs, and changing priorities.
• Communication skills to relate effectively with all levels of staff; respond to inquires from staff; and participate as an effective team member.
• Ability to read and edit program reports, manuals, pamphlets, fliers, other resource material, and minutes. Ability to write correspondence; complete forms, bank deposit slips and internal count forms, purchase and cheque requisitions; maintain records; and record messages, lists, minutes, and statistics.
• Computer skills with ability to use software such as Microsoft Office and a document management system. Ability to operate equipment according to vendor instructions.
• Must provide an acceptable Police Information Check (Level 2)—for bondability.
• Ability to support and demonstrate the Region’s values.
  The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Métis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.
  For an accommodation request, please contact us and we will work with you to meet your accessibility needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400 to request an alternate format, or email talentmanagement@regionofwaterloo.ca.
  Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Provides administrative and clerical support to Transit Services management and staff on an interim basis or for special assignments. Counts daily cash and ticket farebox revenues, and prepares bank deposits.

DUTIES/RESPONSIBILITIES

• Formats and transcribes correspondence, manuals, resource materials, agendas, minutes, and reports. Composes routine correspondence and assists management staff by drafting documents, such as forms, letters, and memos for review and signature.
• Empties conventional and specialized transit coins from vault/fareboxes onto conveyor belt for processing (culls, sorts, bags; counted by machine). Empties coin bag contents into wrapping machine. Places wrapped coins in boxes.
• Counts tickets and fare products and records revenues. Forwards internal count forms daily to the Accounting Clerk (Transit). Bags tickets for shredding.
• Prepares bank deposit form for bus revenues for daily pickup.
• Inputs cash, ticket, and TaxiSCRIP totals into spreadsheet for daily reconciliation.
• Creates and updates work orders in the Fleet Management System (FMS), according to defect slip and as identified by service advisors/fleet supervisors. Records information on daily garage maintenance report sheets. Closes/approves completed work orders.
• Creates and updates Ministry of Transportation/Preventive Maintenance Inspection work orders initiated by Planner/Scheduler, Transit Fleet Maintenance. Closes completed work orders.
• Processes warranty claim payments. Notifies vendor of discrepancies. Updates FMS to reflect proper repair cost reporting.
• Operates a multi-line telephone system. Answers telephone, responds to general inquiries, pages staff, transfers calls, and records messages.
• Operates a two-way radio (using proper radio procedure) to communicate with management regarding incidents/accidents requiring fleet services. Arranges roadside assistance with towing company, as required.
• Maintains the central filing system for Transit Fleet (e.g., creates new files, files documents, arranges off-site storage of semi-active files).
• In the absence of Transit Fleet Supervisor, responds to over-the-counter inquiries regarding scheduled and emergency maintenance; receives/returns keys; and completes staff absenteeism forms.
• Processes mail, faxes, and arranges for courier service.
• Performs related duties as assigned.