Relief Community Support Worker III Complex Needs (4 Positions) at CASS Human Resources

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

26.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Confidentiality, Verbal Communication, Written Communication, Positivity, Adaptability, Patience, Client Support, Advocacy, Systems Navigation, Case Management, Service Coordination, Goal Monitoring, Independent Living Support, Health Management, Ethical Practice, Health & Safety Adherence

Industry

Non-profit Organizations

Description

Are you interested in making a difference in the lives of marginalized populations? The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. We have four (4) relief positions located in Calgary. A relief role has no guaranteed minimum number of weekly hours but on an as-needed basis. This posting closes March 21, 2026. Program Summary The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment. We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health. Job Summary The Relief Community Support Worker III (Relief CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities. This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP). The Relief CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts. Models of support are developed and provided to clients utilizing best practices and individualized planning. Key Responsibilities to: Client Establish respectful and professional boundaries while developing positive working relationships with clients; To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP); To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator; Ensure client preferences are reached to the fullest extent possible; Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable. Support relationships between clients, their support network and other community members; Research community resources that can help support the client’s current desires and needs. Agency Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals; Responsible for checking email communications at the beginning of every shift; Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of: Monthly timesheets Monthly expenses Client Monthly Summaries Hazard Reports Staff Incident & Near Miss Reports Client Incident Reports Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs Work closely with the Coordinator/designate and team; Provide regular updates regarding any changes/concerns pertaining to the supported clients Culture Model and demonstrate CASS values in all interactions with clients, staff and community. Demonstrate respect and collaboration with all internal and external stakeholders. Demonstrate an ability and willingness to give and receive honest, balanced feedback. Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals and other applicable professional bodies. Embody the core values of CASS Key Knowledge and Skill Sets Ability to maintain confidentiality Strong verbal and written communications Ability to approach situations with positivity Ability to adapt communication styles Display patience Knowledge in supporting adults with developmental disabilities preferred Required Education Post secondary education in Human Services Other Required Skills A current Basic First Aid/Emergency First Aid certification that includes CPR/AED A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS A vehicle and valid driver's license are considered assets This position falls under the Caregivers Act. For full details please visit the site below: Caregivers – Employment standards exceptions | Alberta.ca https://www.alberta.ca/es-exceptions-caregivers.aspx Referral Program If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program! We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted. No phone calls please.

Responsibilities

The Relief Community Support Worker III supports clients with complex needs to build empowerment, make positive decisions, and establish community integration through guidance on emotional support, daily living skills, and resource engagement based on their Individual Support Plan (ISP). This role is also responsible for ensuring support delivery conforms to high ethical standards, agency mandates, and funding contract requirements.