Working hours: As and when required
Additional Salary information: 10% night workers allowance (For Night Workers only)
Interview date: To be confirmed

COMMITTED TO REDUCING, PREVENTING AND ENDING HOMELESSNESS

Our Homelessness Services works to break the cycle of homelessness through a range of tailored support to individuals and families - through Lifehouses, NAP pads, Housing First, practical support to rough sleepers?, floating support and outreach services, and addiction services.?
We are looking for a Relief Concierge (Days and Nights) to join our teams across our London Lifehouses (Cambria Lifehouse - WC1N 1BJ, Founders House Lifehouse - E1 5NG, Southwark Young People Service - SE5 8DF, St Ann’s - SW1 2DE, No.10 Day Centre - W1B 2LH and Malachi Place - IG1 1EQ).
We are looking for individuals who are PIE informed and highly motivated. You will work with The Programme Team to provide a range of activities to empower individuals to move on to independent living and complete day to day activities to support the successful operations of the Centre

KEY RESPONSIBILITIES

• Provide front of house services to clients, ensuring they are signed in or out and ensuring their queries are handled in a professional manner, referring them to support staff where required.
• Manage additional front of house duties with Good Verbal and written communication skills Including, telephone calls and external visitors to the centre; accurately recording messages, conducting follow up telephone calls, update logbooks and handover reports etc where appropriate; carry out administration regarding internal and external post, sorting and issuing to clients and staff as required; maintaining a clean working environment.
• Updating data on internal systems for clients; complete entry and exit information for residents and helping with data entry and statistical gathering for Housing Management purposes; receive and record client rent payments accurately using electronic systems.