Posted: 25/08/2025
Closing Date: 22/09/2025
Job Type: Contract
Location: Kew
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a fixed term, full-time opportunity (until July 2026) for a Relief Customer Service Consultant to join our Kew branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.
While this role will be based in our Kew branch, there will be a requirement for the successful candidate to provide relief to branches across regional and metro Melbourne. A current driver’s license and flexibility to attend any branch location at short notice is essential.

• Commitment to optimum professional, efficient and friendly service at all times in accordance with Customer Division Service Standards
• Accountable for contributing towards Branch and Group targets as directed to assist the Customer Division achieve its goals
• Strive to develop long term mutually rewarding relationships between Bank Australia and our customers
• Identify opportunities to market Bank Australia’s range of financial products and services with the aim of achieving quality customer outcomes and meeting KPI’s
• Assist customers with their insurance enquiries via referral to specialist teams (Allianz or Honey) including quotes and sales. Assist customers with their daily financial needs in an efficient and courteous manner
• Assist customers with their lending enquiries via referral to specialist teams
• Maintain and reconcile cash float daily. Immediately report any cash discrepancy to the Customer Service Manager.
• Open new accounts in accordance with documented procedures and legislative requirements
• Process transactions as directed. Maintain accounts including changes to personal and account information
• Participate in staff training and development. Remain aware of current emergency and armed hold-up procedures
• Always maintain personal and Branch presentation at a high standard. Ensure customer and promotional materials are maintained
• Provide feedback to management on ways to improve the quality of products and services provided to customers
• Assist other team members with their duties. Provide on-the-job training to other team members as identified and directed.
• Promote Bank Australia in a positive and professional way in relation to our purpose and values
• Perform any other duties consistent with the position classification as directed by Bank Australia.