Posted: 02/09/2025
Closing Date: 30/09/2025
Job Type: Permanent - Full Time
Location: Moe or Traralgon Branch
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a permanent, full-time opportunity for a Relief Customer Service Consultant to join our Moe or Traralgon branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.
While this role will be based in our Moe or Traralgon branch, there will be a requirement for the successful candidate to provide relief to branches across regional and metro Melbourne. A current driver’s license and flexibility to attend any branch location at short notice is essential.

• Deliver professional, efficient and friendly service aligned with Customer Division standards
• Support branch and group targets by identifying opportunities to promote financial products and services
• Assist customers with everyday banking, insurance and lending enquiries through appropriate referrals
• Open and maintain accounts, process transactions, and manage cash handling with accuracy
• Maintain high standards of personal and branch presentation, including promotional materials
• Provide feedback to improve products and services, and support team members through collaboration and training
• Represent Bank Australia positively, aligned with our purpose and values
• Perform other duties as required within the scope of the role