Job Role: Relief Development Manager (24460)
Location: Tunbridge Wells and Surrounding areas
Salary: £12.97 per hour plus benefits
Job Sector: Retirement - Independent Living
Hours: Flexible working, covering various sites as required

SKILLS & EXPERIENCE

• Customer Service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• To ensure that the development diary is completed and to leave accurate and comprehensive handover notes for the permanent House Manager outlining any occurrences and actions taken.
• Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis