It’s an exciting time to be at TFE Hotels! We’re growing fast, we’ve got new hotels and geographies on the Horizon; and whilst we are expanding, we’re still young at heart. We value people with authentic charisma, people who attract people, and have the passion to make a real difference!
Join Australia’s only International Hotel company in the role of Relief Duty Manager in the NSW portfolio.

WHY TFE HOTELS:

• TFE is a company that empowers its team members to shape our business and how we work.
• We are a flexible employer and offer a range of team member benefits to suit all lifestyles.
• Your growth and career development are important to us.
• International exchange-the chance to explore your career on the other side of the globe
• Community - Giving back out there, feels extra good here
• Recognition with your chance to shine
  If this sounds like you, apply today!
  

  We recognise and celebrate your uniqueness and promise to give more back. So, if you’re looking for a career with no limits, we’re the place for you. We want you to help run the show and in return, we promise TFE will be yours to make. So, dive in and find more as part of our leadership team at TFE Hotels!

Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries… and we’re not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible, and talented, you’ll find more than you expected, and we’ll support you every step of the way

THE ROLE:

As Relief Duty Manager, in the NSW portfolio, you will work at one of our properties to lead, motivate and support our front office teams during times of annual leave, secondments and high occupancy periods.
On property the role will focus on overseeing daily hotel operations, and ensuring smooth and efficient service during the shift.

KEY RESPONSIBILITIES INCLUDE:

• Lead and oversee the daily operations of the hotel and front office team members
• Coordinate tasks for each shift and delegate to receptionists
• Ensure smooth delivery of the daily check-in/check-out process, using CRM and correct cashiering procedures.
• Resolve guest complaints promptly and efficiently and with a positive attitude.
• Provide management with daily financial and yield reports
• Assist with team rosters ensuring effective coverage whilst maintaining cost effectiveness
• Respond and Coordinate emergency situations.