Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Intake Worker is responsible for delivering exceptional direct support, assistance and encouragement to the Evangeline Residence clients. The accomplishing of the Salvation Army’s mission starts with the Residential Workers’ ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Residential Worker provides a safe and secure environment for residents and visitors.
Accountabilities:
1. Signs in for shift and reads all Logbook entries
2. Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and behavioral contracts
3. Handles the admission, orientation for new intakes. Read and review house rules with new intake and complete the Triage and Survey Monkey
4. Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
5. Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
6. Monitors the activities of the residents and maintains availability for personal, practical and moral support
7. Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.
8. Liaises with internal referral sources and external agencies as needed
9. Make announcements to residents as needed
10. Write friendly reminders to residents who are not in the building and follow up accordingly
11. Respond to and direct all telephone inquiries/voicemails accordingly
12. Record all facility issues and concerns on the appropriate Work Order/Supply Order document
13. Assists and participates in resident functions on special occasions or activities
14. Place used walkie talkie on charger at the end of each shift – turn walkies off before charging at the end of shift
15. Tidy front desk/intake area throughout the shift
16. Assist residents who are triaged at level 1 and/or those without counsellor with any resources or referrals that maybe required
17. Follow rotational tasks posted monthly schedule posted on Communication Board in the Intake Office
18. Approve overnight passes and curfew extensions and bedrest

1. Emergency Plan role

• Take on role as Fire Captain each shift during emergency situations as per Emergency Plan; or
• Take on role as Marshall each shift during emergency situations as per Emergency Plan; or
• Take on role as Marshall each shift during emergency situations as per Emergency Plan

1. Update short and long room sheet after each intake and admission
2. Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
3. Keep a record of bag lunch, late dinner requests and food allergies (update kitchen board accordingly)
4. Announce mealtimes, secure volunteers for tidying up and to say Grace
5. Greet Visitors, complete Covid-10 screening, and direct as necessary
6. Assist residents with signing up for television, computer, and laundry time and monitor usage and provide support as needed
7. Contact elevator repair as needed
8. Keeps a record of TTC tokens and keys distributed and confirm how many tokens and keys are remaining before and at the conclusion of the shift
9. Mail needs to be checked by management before distributing to residents. Mail to be returned to sender to be handed to Intake Supervisor
10. Oversee mealtimes and provide supervision in the basement area during breakfast, morning snacks and lunch
11. Distribute clothing and personal hygiene items as requested by the residents
12. Carries out wellness checks throughout the building in accordance with policies and procedures
13. Bag/label residents’ belongings and place in storage room that have been left behind according to policies and procedures
14. Cleaning/disinfect beds and make available for new intake in the absence of housekeeping
15. Complete rounds at 9am to make sure residents leave their rooms and conduct rounds with the purpose of addressing any health and safety hazards
16. Complete rounds at 3pm, 8:30pm, 10:30pm to make sure residents leave their rooms and conduct rounds with the purpose of addressing any health and safety hazards
17. Complete bed check and rounds at 12:30am/3am and 6am and discharge as needed, as per policy and procedure
18. Document all rounds accordingly
19. Clean up after snacks and wash dishes and cups used from snack.
20. Distribute late meals, bag lunches, resident food boxes, coffee/tea, and serve snacks (7am and 10am)
21. Clean resident fridge – go over residents’ items and make sure expired or non-processed food is stored.
22. Oversee mealtimes and provide supervision in the dining room area during breakfast, morning snacks and lunch
23. Oversee mealtime and provide supervision in the dining room area during dinner and late snacks
24. Wash trays used by catering when ER cooks are not onsite
25. Empty garbage cans in the dining room as needed
26. Sweep/mop kitchen area as needed
27. Distribute clothing and personal hygiene items as requested by the residents
28. Ensure shower room is clean and disinfected, liaise with housekeeping as needed
29. Clean up after snacks and wash dishes and cups used from snack.
30. Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in Donation Room

Education, Qualifications and Certifications:

• High School Graduate with further education in Social Sciences Field or equivalent experience
• Certification in CPR/First Aid
• Certification in Crisis Intervention
• Police check clearanc

Experience and Skilled Knowledge Requirements:

• Basic computer and clerical skills
• Fluent in written and spoken English
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Prior related experience, including experience with frontline work in a social service setting
• Knowledge and understanding of Homelessness, Addictions Counselling and Mental Healt

Skills and Capabilities (examples provided below):

• Attention to detail, problem solving and analytical skills.
• Possess excellent problem-solving skills
• Ability to function as a team member
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Evangeline Residence
• Valid Driver’s License an asse

HEALTH AND SAFETY RESPONSIBILITIES

• Comply with the provisions of the Occupational Health and Safety Act and Regulations
• Adhere to the agency’s Health and Safety Program
• Report accidents/injuries/workplace hazards in a timely manner
• Conduct facility security/safety rounds on a regular basis according to policy
• Adhere to all Health and Safety Policies of the agency
  education and experience Qualifications:

Education, Qualifications and Certifications:

• High School Graduate with further education in Social Sciences Field or equivalent experience
• Certification in CPR/First Aid
• Certification in Crisis Intervention
• Police check clearance

Experience and Skilled Knowledge Requirements:

• Basic computer and clerical skills
• Fluent in written and spoken English
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Prior related experience, including experience with frontline work in a social service setting
• Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health

Skills and Capabilities (examples provided below):

• Attention to detail, problem solving and analytical skills.
• Possess excellent problem-solving skills
• Ability to function as a team member
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Evangeline Residence
• Valid Driver’s License an asset

Compensation:
The target hiring range for this position is $0.00 to $0.00 with a maximum of $0.00.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you

19. Emergency Plan role

• Take on role as Fire Captain each shift during emergency situations as per Emergency Plan; or
• Take on role as Marshall each shift during emergency situations as per Emergency Plan; or
• Take on role as Marshall each shift during emergency situations as per Emergency Pla