Operations
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- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all tasks and duties as defined by role specifications.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Comply with legal obligations and safety requirements of the role.
- Ensure patrols are carried out as stipulated within the AI’s
- Support sites with investigations and reports
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Escalate incidents/issues where required.

Training

• Complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed report as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• To call emergency services and Communication Centre to report all incidents.