Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and guest service-oriented Relief Night Supervisor to join our team.

Job responsibilities include, but are not limited to, the following:

• Provide the highest quality of service to guest, anticipating and exceeding their expectations and make the most positive impact on guest experiences throughout all aspects of their stay.
• Rotate between shifts in Front Desk, Service Centre and Relief Night Supervisor, handling guest arrivals & departures, guest requests and telephone inquiries, processing In-Room Dining orders and performing administrative night time duties such as the Night Audit.
• Understand and consistently follow all cash handling and accounting procedures.
• Ensure compliance to all hotel policies, standards and core practices
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events and Hyatt hospitality standards.
• Maintain accurate guest profiles, special notes and VIP details to personalize each visit and future stays.
• When acting as a Relief Night Supervisor, work in conjunction with Colleagues and maintain hands-on involvement in all aspects of the night time operations and assist where the need is greatest and as required.
• When acting as a Relief Night Supervisor, ensure that all requested reports are completed and submitted punctually and accurately.
• Serve as a true Service Ambassador and exceed service expectations proactively, promptly, professionally and with genuine care.
• Assist in handling of guest complaints and ensure proper follow-up.
• Ensure security and confidentiality of all guest and hotel information.
• Undertake other ad hoc related responsibilities, as required.

• Provide the highest quality of service to guest, anticipating and exceeding their expectations and make the most positive impact on guest experiences throughout all aspects of their stay.
• Rotate between shifts in Front Desk, Service Centre and Relief Night Supervisor, handling guest arrivals & departures, guest requests and telephone inquiries, processing In-Room Dining orders and performing administrative night time duties such as the Night Audit.
• Understand and consistently follow all cash handling and accounting procedures.
• Ensure compliance to all hotel policies, standards and core practices
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events and Hyatt hospitality standards.
• Maintain accurate guest profiles, special notes and VIP details to personalize each visit and future stays.
• When acting as a Relief Night Supervisor, work in conjunction with Colleagues and maintain hands-on involvement in all aspects of the night time operations and assist where the need is greatest and as required.
• When acting as a Relief Night Supervisor, ensure that all requested reports are completed and submitted punctually and accurately.
• Serve as a true Service Ambassador and exceed service expectations proactively, promptly, professionally and with genuine care.
• Assist in handling of guest complaints and ensure proper follow-up.
• Ensure security and confidentiality of all guest and hotel information.
• Undertake other ad hoc related responsibilities, as required