Relief Scheduling Officer

at  Peel Senior Link

JOB DETAILS

Peel Senior Link, a non-profit charitable organization established in 1993, provides personal care & home-making and other complementary support services. Peel Senior Link maximizes independent living–helping seniors live with dignity, stability, and safety. Peel Senior Link is funded by the Ministry of Health and Long-Term Care through Ontario Health - Central, grants, and personal and corporate donations.
We are currently seeking a Relief Scheduling Officer. Reporting to the Manager, Client Services, this position manages the staffing schedules of all front line staff in accordance with the Collective Agreement, ensuring all agency sites have daily, 24 hour shift coverage to meet client care needs..

• When contacted by staff unable to report for their scheduled shift, arrange for shift coverage, record changes in PSL’s client information and management system, and notify supervisors of any temporary changes to site schedules.
• Maintain a record of all sick calls/other time-off issues based on scheduling calls and on-call reports.
• Maintain on-call availability and provide an updated version to the on-call supervisor at day’s end (check with staff to ensure their availability remains unchanged).
• Respond to email and telephone calls from staff on various issues, such as collecting availability, noting problems with schedules and fixing accordingly, and updating staff schedules while ensuring appropriate record keeping of all changes to staffing schedules throughout the scheduling period.
• Liaise with HR team and site supervisors with regards to new hires, open lines, start dates, site orientations, and medication training coordination as needed.
• Meet new hires, review scheduling procedures for new staff.
• Update relevant communication records, together with HR team, to ensure site orientations and medication training completed for all new staff.
• Provide schedules to staff at their request or periodically as needed.
• Send notifications to front line staff and/or supervisors reminding them of upcoming scheduling periods and posting dates.
• Participate in HO orientations organized by HR: presenting scheduling guidelines to new hires.
• Attend sites for special events as required.
• Record and input into PSL’s client information and management system all approved staff time-off (provided by site supervisors), coordinate vacant lines and input shifts for reassignment, and ensure accuracy of staff schedules prior to 4-week postings.
• Post a 4-week shift schedule and unassigned list, utilizing all availability as per Collective Bargaining Agreement.
• Update unassigned shifts on a weekly basis and share with frontline staff and supervisors to encourage PSL coverage of shifts
• Monitor staff overtime, ensure fairness of shift allocation and monitor external agency usage.