Relief wellbeing worker at Together for Mental Wellbeing

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

12.76

Posted On

12 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emotional Support, Trauma-Informed Care, De-escalation Techniques, Crisis Intervention, Signposting, Safeguarding, Professional Boundaries, Problem Solving, Empathy, Collaboration, Case Recording, Mental Health Support

Industry

Mental Health Care

Description

Relief wellbeing worker Application Deadline: 31 July 2026 Department: Operations Employment Type: Zero Hours Location: London Bridge - Wellbeing Platform Support Hub Reporting To: Andre Silva Compensation: £12.76 per hour Description The Wellbeing Platform: Support Hub at Reading Station provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment. Operating in partnership with: Network Rail GWR British Transport Police (BTP) The Hub offers compassionate, non-clinical support, helping people to: Stabilise Regain control Connect with appropriate local or community-based services This is a public-facing role, requiring: Professionalism Empathy Sound judgement The role is delivered within a fast-paced environment. The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress. Key Responsibilities Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting. Use trauma-informed and de-escalation techniques to promote calm and safety. Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans. Offer signposting and onward referrals to community mental health, housing, financial or social support services. Escalate immediately to BTP or emergency services in cases of imminent risk to self or others. Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures. Skills, Knowledge & Expertise Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience Minimum of GCSE or Level II qualification in English, or equivalent Basic competence in the use of email and word processing software Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment Able to work in partnership with services users and establish and maintain professional boundaries in working with service users Able to establish and maintain a safe environment Willing and able to undertake domestic tasks with, and for, service users as necessary Demonstrate problem-solving skills relating to welfare benefits, education and relationships Open to - and willing to participate in - formal and informal job-related learning Willing and able to collaborate with colleagues and other organisations Able to use email and computerised systems for service user records and reports Able to travel; have access to car/public transport Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice Lived experience of mental distress NVQ Level II in Health and Social Care, or equivalent Job Benefits

Responsibilities

Provide emotional and practical support to individuals in mental distress within a station environment. Assist users in stabilizing and connecting with appropriate community-based services while escalating imminent risks to emergency services.