Relocation Coordinator at Compass

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

31.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relocation Coordination, Customer Service, Communication Skills, Data Entry, Problem Solving, Real Estate Knowledge, Referral Management, Needs Assessment, Relationship Building, Decision Making, G Suite Competency, Software Learning, High Volume Work, Fast Paced Environment, Independent Work, Team Collaboration

Industry

Real Estate

Description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. The Relocation Coordinator is responsible for counseling clients and coordinating the relocation process for corporate employees. They will also be assisting the Relocation Director in all functions of the Relocation Department including all Destination Services, Marketing Assistance, Relocation Inventory, etc. The Relocation Coordinator will also be responsible for handling broker-to-broker referrals, outgoing referrals, department generated referrals, all other third-party relocation business and Ecommerce business for Compass. *Please Note* This position will be fully onsite in our San Francisco Office (Beach Street) Job Responsibilities: Act as the main point of contact for administering and delivery of relocation and referral services to transferees/clients and their families Manage and accepting referrals Conduct a thorough needs assessment at the onset of the process to establish the client’s specific requirements and any special needs. Serve as key agent liaison for service and operational delivery of referrals Place referrals with an agent or outside broker and ensure customer contact is made in a timely manner. Request and track updates for referrals on an ongoing basis Act as a liaison between agent and referral source and assists with problem solving issues that may arise. Complete detailed data entry, including billing and client-specific reporting. Bill Relocation Management Companies for Rental Assistance or services rendered Develop contacts and build relationships with internal team agents and sales managers as well as with external real estate contacts Follow up through closing of escrow to ensure all parties are paid their referral fee in a timely manner and accurately Explain referral process to agents who have an out of area referral and work in partnership with them to identify a receiving agent to assist their client. Perform additional responsibilities as requested or assigned Job Requirements: High School Degree or equivalent, college degree preferred 2+ years of experience working in a relocation department, real estate company or relocation management company, actively working with real estate agents Independent worker and strong decision-making skills Excellent communication skills, both verbal and written Ability to work in a high volume, fast paced environment Must be highly customer service oriented Competent in the G suite and comfortable learning and working in customized software programs CRP or GMS certification is not required, but is preferred Real estate license or willingness to get a real estate license The base pay range for this position is $26.00 -$31.00/hr; however, pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance Notice

Responsibilities

The Relocation Coordinator acts as the main point of contact for administering and delivering relocation and referral services to clients. They manage referrals, conduct needs assessments, and ensure timely communication between agents and clients.