First Phase Strategies (FPS) is an Indianapolis-based consultancy specializing in resident relocation for the apartment industry across the United States. This is a contract based, full-time remote role on our “Strategy Execution” team that reports to multiple project managers within the organization. The compensation for this role is $28/hr, averaging 40hrs/week. The project sites are in the Greater Cleveland area – it is imperative that the candidate can be on site Monday – Friday.

QUALIFICATIONS:

• High School Diploma (Bachelor’s Degree preferred)
• Must speak both English and Spanish fluently
• Must have a valid driver’s license and be willing to travel within the United States.
• Must be able to pass a pre-employment criminal background screen
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time
• Ability to lift up to 20lbs, work in adverse weather conditions and stand for extended periods of time
• Experience in relocation services, social services, customer service, property management, or other similar fields preferred
• Proficient in the Microsoft Office suite, including experience with Excel
• Able to communicate with a variety of personality types by phone, email, and in person
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents
• Able to write clearly, including letters, memoranda, and emails
• Self-directed and able to work independently
• Excellent organizational skills

• Conduct site setup activities, relocation files organization, staff training, identification of vendors, and off-site relocation units
• Perform regular audits of relocation files
• Attend virtual weekly meetings with the FPS and client
• Participate in and facilitate resident and community meetings to discuss the relocation process and resident relocation rights and benefits
• Assist site staff with unit assignments and Site Support
• Analyze and work through challenging issues with residents and communicate information and actions needed in a timely and responsive manner
• Provide support and guidance to site staff
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations
• Implement relocation policies as outlined in the approved relocation plan
• Serve as a liaison between FPS, property management, clients, and residents
• Provide weekly reports the project manager, and monthly reports to the development team
• Ensure relocation files contain required documentation, and the data-tracking system is updated regularly
• Complete all tasks identified in the site work plan and perform other duties as assigned
• Travel to communities to scout potential vendors or provide onsite coordination services
• Tracking personal travel and project expenses for accounting reconciliation