ESSENTIAL SKILLS & EXPERIENCE REQUIRED:

• Experience of planning, managing and delivering remediation in the financial services sector
• Knowledge of Retail and Business banking products
• Experience managing key stakeholders of all levels across an organisation
• Ability to converse and communicate across multiple levels of the organisation
• Excellent analytical skills and attention to detail
• Demonstrate knowledge and adherence to the FCA’s Principles for Business and Conduct rules
• Ability to digest complex problems in areas where you might not be a subject matter expert
• A good understanding of risk and compliance in the financial services sector
• Excellent written and oral communication skills
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WHAT’S THE ROLE?

Our client, a digital bank is looking for a team of Remediation Analysts to help support their customers. You’ll play a key role in identifying, analysing, and resolving regulatory or operational issues as part of a newly mobilised team. If you thrive in complex environments, bring sharp analytical thinking and want to contribute to meaningful change from day one, then this is your opportunity to make it count

RESPONSIBILITIES:

• Playing a supporting role in the management, coordination and delivery of remediation for the Retail Bank
• Contributing to the end to end delivery of the relevant remediation workstreams, working closely with the Remediation Lead
• Working cross-team to ensure that the remediation approach considers all key areas of the bank (operations, compliance, legal, customer experience etc.)
• Contributing to the remediation plan(s) for each workstream when applicable (including key dependencies, timeline and resource requirements)
• Working with the Remediation Lead to help prepare for any remediation working group meetings/steering committees and participate when required with a focus on ensuring a customer approach and direction
• Contributing to Business, Committee and external updates on the progress of remediation workstreams
• Helping to identify and rectify the root cause of incidents
• Using root cause analysis to help identify key controls which will mitigate any future incidents and any potential remedial activity
• Assessing policies and procedures to ensure that they are fit for purpose, are delivering good customer outcomes and are compliant against regulation
• Contributing to insight on the progress of incidents and the state of customer remediations to ensure that the Senior Management team has full visibility of progress
• Supporting with any notification to the regulators on the scale, customer impact and remediation details of incidents/breaches/customers remediations
• Keeping the internal risk management platform up to date on the existence of key risks and the related controls which are being implemented to mitigate risks