Remediation, Consultant at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Data Validation, Process Integrity, Problem Solving, Ticketing Systems, Computer Proficiency

Industry

Insurance

Description

Create impact as a Remediation Consultant Your Role We’re hiring multiple Consultants to join our Remediation team. This full-time role offers an excellent opportunity to develop your expertise, work with diverse stakeholders, and manage a high volume of customer enquiries — all while delivering exceptional service and meaningful outcomes for our customers. In the role you’ll: • Act as the primary point of contact for impacted customers via our call centre, ensuring timely and accurate handling of enquiries and remediation queries. • Apply subject matter expertise to deliver a seamless customer experience, while maintaining precision in data capture and resolution tracking. • Manage and expedite payments or other remediation actions with a strong focus on process integrity, data validation, and compliance with operational standards. Key details: • Locations: Dharug Country (Parramatta) or Bidjigal Country (Hurstville) offices • Work arrangement: Flexible hybrid model – only one in-office day per fortnight • Hours: Rotating roster, Monday to Friday, 8:30 a.m. – 5:30 p.m. This is a fantastic opportunity to showcase your customer service skills and make a real difference in a collaborative and supportive environment Joining IAG you’ll have access to a raft of benefits from across the Group: • Boosted superannuation with 13% as standard • Up to 50% off personal insurance, including home and motor insurance • 5 myLeave days per year on top of annual leave • Work from home and many more flexibility options with myFlex • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers *employment type eligibility criteria apply About You We are looking for someone who is agile and enjoys working in a fast-paced environment. You will also demonstrate: • Experience in ticketing systems is advantages • Competent phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries • Proficient with computers & systems – juggling multiple software systems at the same time About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Act as the primary point of contact for impacted customers, ensuring timely handling of enquiries. Manage payments and remediation actions with a focus on compliance and data accuracy.