Remediation Consultant at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Phone Communication, Interpersonal Skills, Rapport Building, Trust Building, Active Listening, Contact Centre Experience, Customer Service, Data Capture, Resolution Tracking, Payment Management, Data Validation, Compliance, Subject Matter Expertise, System Knowledge

Industry

Insurance

Description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. We’re excited to welcome new team members to our Remediation team, with multiple Consultant positions now available. Whether you're starting your career, returning to the workforce, exploring a new direction, or bringing years of experience, we encourage people of all ages and backgrounds to apply. This is a max‑term opportunity (up to 3 months) with the possibility of extension. We offer both part‑time and full‑time roles, making this a great fit for people at different stages of life and career. In this role, you’ll play a key part in supporting our customers and delivering fair, accurate outcomes. You’ll work within a flexible hybrid model, one day per month in the office, and a rotating Monday–Friday roster working between the hours of 8:30 a.m. and 5:30 p.m. Our environment gives you the chance to grow your skills while making a real impact to customers. This is a max-term role based in Dharug country (Parramatta) or Naarm (Melbourne). What You'll Do Act as the primary point of contact for impacted customers via our call centre, ensuring timely and accurate handling of enquiries and remediation queries. Apply subject matter expertise to deliver a seamless customer experience, while maintaining precision in data capture and resolution tracking. Manage and expedite payments or other remediation actions with a strong focus on process integrity, data validation, and compliance with operational standards. What You'll Bring Strong verbal and phone communication skills are a must. Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers. Active Listener. Contact Centre Experience: Proven experience in customer service or Contact Centre environments is desirable. Tech-savvy with the ability to learn and retain product and system knowledge quickly What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Friday 20 March 2026 11:59PM AEDT Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

The consultant will act as the primary contact for impacted customers via the call center, ensuring timely and accurate handling of inquiries and remediation queries. Responsibilities also include managing and expediting payments or other remediation actions while maintaining process integrity and compliance.