Remediation Manager at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Audits Management, Remediation Programs, Regulatory Response, Customer Remediation, Stakeholder Management, Root Cause Analysis, Customer Impact Assessment, Risk Control Frameworks, Communication Skills, Documentation Skills, Cross-Functional Teamwork, Analytical Mindset, Attention to Detail, Quality Outcomes

Industry

Banking

Description

Mō te tūranga | About the Role The Remediation Manager is responsible for supporting the design of customer rectification and remediation programs and managing the operational delivery outcomes. This includes active collaboration with the Remediation Lead and managing the execution, reporting and closure of initiatives to rectify past customer harm or control failures. The role ensures rectifications and remediations are delivered in a timely, effective, and customer-focused manner while meeting all regulatory and internal policy obligations. Nā tāu rourou | What will you bring? Proven experience in managing audits, remediation programs, regulatory response, or customer remediation initiatives. Knowledge of financial services regulations, particularly conduct and consumer protection frameworks (e.g., CCCFA, COFI, AML/CFT). Demonstrated experience in managing complex data-driven programmess with high risk and customer impact. Strong stakeholder management skills, particularly across risk, compliance, legal, and operations. Experience with root cause analysis, customer impact assessment, and risk control frameworks. Excellent communication and documentation skills, including preparing regulatory submissions. Experience working in cross-functional teams under tight deadlines. High attention to detail, analytical mindset, and commitment to delivering quality outcomes. Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 22 October 2025 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Remediation Manager is responsible for supporting the design of customer rectification and remediation programs and managing the operational delivery outcomes. This includes collaboration with the Remediation Lead and managing the execution, reporting, and closure of initiatives to rectify past customer harm or control failures.