YOUR SKILLS AND EXPERIENCE

• BMC Remedy ITSM Certification.
• Understanding of ITIL framework and best practices.
• Experience in cloud-based deployments of Remedy application
• Wide-ranging experience in developing and customising workflows and integrations and in programming skills e.g. JavaScript
• A problem-solving and analytical approach and the ability to communicate and collaborate with people at all levels

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANISATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELLED BY ITS MARKET LEADING CAPABILITIES IN AI, GENERATIVE AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2024 GLOBAL REVENUES OF €22.1 BILLION.

Get The Future You Want | www.capgemini.co

WE ARE SEEKING A SKILLED REMEDY DEVELOPER TO DESIGN, DEVELOP, AND MAINTAIN APPLICATIONS WITHIN THE BMC REMEDY ITSM SUITE. WE TAKE A MODERN APPROACH OF WORKING COLLABORATIVELY INTERNALLY AND EXTERNALLY TO ACHIEVE HIGH LEVELS OF SATISFACTION BOTH FOR OUR CLIENTS AND OURSELVES. THE IDEAL CANDIDATE WILL HAVE EXPERIENCE IN DESIGNING, DEVELOPING, AND IMPLEMENTING REMEDY SOLUTIONS TO IMPROVE BUSINESS PROCESSES AND IMPROVE USER EXPERIENCES. IN THIS ROLE YOU WILL WORK CLOSELY WITH OUR TECHNOLOGY TEAMS AS WELL AS OUR AUTOMATION DEVELOPMENT TEAM. THE FOCUS OF ALL OUR STAFF IS TO ENHANCE AND TRANSFORM OUR CUSTOMER PLATFORMS AND EXPERIENCE FOR THE BETTER.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

YOUR ROLE

• Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters.
• Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment.
• Optimise Remedy application performance and ensure scalability.
• Create and maintain technical documentation, including design specifications and user guides.
• Collaborate with cross-functional teams to integrate Remedy with other enterprise applications and provide ongoing support, enhancements, and upgrades to the Remedy system