Remittance Analyst B Temp at PEPCO

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Processing Remittances, Cashier Technology, Back-Office Solutions, Payment Posting, Error Correction, Reconciliation, Research Misapplied Payments, Customer Correspondence, Returned Payments Processing, Insufficient Funds Resolution, Customer Service, General Accounting, Cash Handling, Business Mathematics, Multitasking, Data Entry

Industry

Construction

Description

Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Under general supervision, performs the daily activities and responsibilities required to process customer remittances, within measured performance guidelines. This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Batch and process all mailed payments sent to the Remittance department. Process customer payments using cashier customer facing technology or back-office solutions. Sorts checks received by mail source, date and manually post payments. Batches single/multiple payments which includes editing coupons for errors and making necessary corrections, taping and balancing coupons to the check and deposit accounts Separate checks from coupons, and after they have been processed file deposit batches for record retention period. Ensure all batches processed balances to the deposit slip, check amounts, batch reports, and bank statements. Receives error reports showing out of balance batches in the throughout the day and makes necessary corrections to balance batches and correct accounts. Research misapplied and unapplied payments to ensure timely and accurate processing. Research/Prepares unidentified Payment for checks that do not have customer account number or address available for processing. Record and verify daily batch receipts. Answer routine questions concerning deposits, refunds, returned payments and customer payment processing procedures. Initiates action to resolve customer. Analyze customer overpayments/under payments and make appropriate corrections, balance, and reconcile receipts originated from various sources. Process returned payments and send out appropriate customer correspondence. Review and adjust exception accounts to make routine corrections. Determine the disposition of customers' checks returned from banks for insufficient funds, or for other similar reasons. Process returned checks related to refunds including stops, voids and reissues. Miscellaneous duties as required to complete work assignments for the Remittance department up to and including communicating with customers, working emails, business process exceptions, clarifications lost and additional duties that may arise. Job Scope JOB SCOPE This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement. This position also requires participation in the local union and payment of union dues. Minimum Qualifications MINIMUM QUALIFICATIONS High School Diploma or equivalent required. Minimum of 2 years of experience in customer service, general accounting, and/or cash handling roles Customer service experience sufficient to demonstrate the ability to effectively communicate, orally and in writing, with internal and external customers on subjects including policies, procedures, complaint and issue resolution, research, and analysis. Experience demonstrating skill making outbound calls and receiving inbound calls from customers. Knowledge of business mathematics, including fractions, decimals, percentages, and ratios. Experience demonstrating skill using office equipment (for example, fax, copier, printer, calculator). Ability to effectively Multitask in a fast-paced environment. Preferred Qualifications PREFERRED QUALIFICATIONS Experience demonstrating knowledge and understanding of customer information systems and data-based systems. Experience demonstrating knowledge and understanding of credit and/or collection practices and regulations. Experience demonstrating skill using PC-based word processing, spreadsheet, and database software. Benefits Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $36.23/Hr. Annual Bonus for eligible positions: 4% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Responsibilities

The analyst performs daily activities to process customer remittances, including batching and processing all mailed payments using cashier or back-office technology. Key duties involve sorting, manually posting payments, editing coupons, balancing deposits, and ensuring all batches reconcile with deposit slips and bank statements.