Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies? We’re hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

REQUIREMENTS:

• Minimum 5 years relevant experience.
• Configuration and implementation of cyber essentials and GDPR security standards.
• Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).
• Ability to proactively support and collaborate with service providers.
• Strong understanding and adherence to industry best practices.
• Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
• Experience with Azure administration and implementations.
• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
• Familiarity with different client builds/imaging.
• Excellent customer support, written and verbal communication skills.
• Proven ability to problem-solve and find effective solutions.
• Work from 08h30 - 17h00 UK time, adjusting to client requirements, including after-hours support.

• Resolve 3rd-line technical issues in enterprise environments
• Manage Office 365 and Azure solutions
• Maintain system uptime through regular failover and disaster recovery testing
• Document network designs, changes, and troubleshooting steps
• Train junior team members and provide internal escalation support
• Lead or assist in infrastructure rollouts and migrations
• Liaise with service providers for escalated issues
• Help implement IT security standards and GDPR compliance