Remote Access Services Citrix Administrator at Department of Home Affairs

Soansville, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

91809.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Citrix, Technical Support, Microsoft Group Policy, Communication Skills, Problem Solving, Collaboration, Client Interaction, Service Standards

Industry

Government Administration

Description

Job Req ID Home Affairs - 140167 Location ACT; NSW; NT; QLD; SA; TAS; VIC; WA Employment Type Ongoing (Permanent), Full-time Classification APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata) Contact Officer Wei Liang on 0466 661 052 or WEI.LIANG@HOMEAFFAIRS.GOV.AU Office Arrangements Flexible - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. #myHeader { font-family: Tahoma, sans-serif; background-color: #ECECEC; color: black; padding: 5px; text-align: left; } Applications close on 26/10/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill 1 immediate position. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA. About our team Chief Operating Officer Group | Digital Delivery Services | Corporate & Case Systems | Corporate Digital Collaboration Systems The Corporate Digital Collaboration Systems (CDCS) Section delivers a broad range of ICT services for the Department of Home Affairs staff located domestically and overseas. These services include Exchange Messaging Services (E-mail, Enterprise Vault. Titus security), Collaboration Services (Microsoft 365, Teams, SharePoint) and Assistive Technology Management (overseeing installation and support of items such as Nuance Dragon Naturally Speaking, Freedom Scientific ZoomText, Fonts Dyslexie and Evoluent mouses, as well as managing the Assistive Technology network for the department), Remote Access Services (Citrix, Win10 based Virtual Desktop Infrastructure for onshore and offshore clients), Mobile Device Management (including MobileIron). The Section is also responsible for the capability of Evoko booking system, OurTV, AV Video Matrix, Standard and Managed Operating Environments (including upgrades), and a stakeholder in desktop refresh projects. Please visit our website for more information about the Department of Home Affairs or Australian Border Force Our ideal candidate Our ideal candidate for the APS 5 role will bring strong communication skills, a solution mindset, and a commitment to delivering consistent quality of work outcomes. Responds to client enquires with clarity and professionalism Collaborates with team members to meet performance targets and service standards Manages sensitive information with discretion and integrity Uses digital systems confidently to process requests and maintain accurate records Applies procedural knowledge to resolve service issues effectively. Duties and responsibilities Implement Citrix hotfixes and Microsoft security updates Support Citrix PVS infrastructure Support Citrix XenApp and XenDesktop environments Configure Citrix Policies and Microsoft Group policy Implement required changes to various environments using Citrix best practices Perform regular heath checks and review alerts Provide level 2 technical support and assistance with Citrix related issues Support on-call duties. Additional information Highly Desirable Support on-call duties. Minimum 1 year experience working within a level 1 or level 2, technical support team Experience supporting Citrix technologies Citrix Policies and Microsoft Group policy experience Ability to develop and maintain productive working relationships and work under pressure to meet deadlines. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 26/10/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievements that demonstrate your ability to perform the role Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 140167 in the document footer. Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Technical assistance For technical enquiries please call or email for assistance: Email: recruitment@homeaffairs.gov.au Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers

Responsibilities

The Citrix Administrator will implement Citrix hotfixes and Microsoft security updates, support Citrix PVS infrastructure, and provide level 2 technical support for Citrix-related issues. The role also involves configuring Citrix Policies and performing regular health checks.