Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its’ fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

QUALIFICATIONS

• Proficiency in English, with excellent verbal and written communication skills.
• administrative or client services experience, preferably in a remote work environment.
• Strong organizational and multitasking abilities with impeccable attention to detail.
• Proficiency in productivity tools such as Microsoft Office Suite, Google Workspace, and virtual meeting platforms (e.g., Zoom, Teams).
• Ability to work independently with minimal supervision while meeting deadlines.
• A positive attitude and customer-focused approach to problem-solving.
• Familiarity with CRM systems and administrative tools is a plus.

ABOUT THE ROLE

We are seeking a detail-oriented and proactive Remote Administrative Client Services Associate to join our team in the Administrative department. This is a full-time, hourly position that offers the flexibility of working remotely. In this role, you will act as a vital link between our clients and the organization, ensuring their needs are efficiently met while maintaining high standards of administrative support. If you’re an organized, reliable professional with excellent communication skills, we want to hear from you!

WHAT YOU’LL DO

• Provide exceptional administrative support to clients and internal teams via email, phone, and virtual meetings.
• Manage and maintain client records, ensuring accuracy and confidentiality.
• Handle scheduling, calendar management, and meeting coordination for both clients and team members.
• Respond promptly to client inquiries and resolve issues with a client-first mindset.
• Prepare reports, track project progress, and maintain proper documentation for administrative processes.
• Collaborate with various departments to streamline communication and enhance overall client satisfaction.
• Identify opportunities to improve administrative workflows and contribute to process improvements.