Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.
Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.
The Administrative Client Services Associate will serve as the first point of contact for our clients, providing outstanding administrative support and ensuring a positive client experience. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Serve as the primary contact for client inquiries and requests, providing timely and accurate information.
• Manage client accounts, including data entry, documentation, and maintaining accurate records in our database.
• Assist in the preparation of client reports, presentations, and other materials as needed.
• Coordinate and schedule meetings, appointments, and events for clients and internal teams.
• Handle administrative tasks such as filing, scanning, and managing correspondence.
• Collaborate with other departments to ensure seamless service delivery to clients.
• Monitor and follow up on client issues and inquiries to ensure resolution and client satisfaction.
• Maintain confidentiality of sensitive information and adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Proven experience in an administrative or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach to tasks.

Responsibilities:

• Serve as the primary contact for client inquiries and requests, providing timely and accurate information.
• Manage client accounts, including data entry, documentation, and maintaining accurate records in our database.
• Assist in the preparation of client reports, presentations, and other materials as needed.
• Coordinate and schedule meetings, appointments, and events for clients and internal teams.
• Handle administrative tasks such as filing, scanning, and managing correspondence.
• Collaborate with other departments to ensure seamless service delivery to clients.
• Monitor and follow up on client issues and inquiries to ensure resolution and client satisfaction.
• Maintain confidentiality of sensitive information and adhere to company policies and procedures