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Remote Assistance Operator at TRUCKING PEOPLE

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

25.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Real-time monitoring, Decision-making, Technical support, Dispatch, Operations, Documentation, Autonomous vehicle systems, Geolocation tools, Data analysis, Log analysis, Communication, Root cause analysis, Notion, Google Sheets

Industry

Staffing and Recruiting

Description

Location: Austin, TX Pay: $24.00 – $25.00 per hour Schedule: Full-time (onsite, rotating shifts) JOB OVERVIEW: We are hiring Remote Assistance Operators to support real-time monitoring and decision-making for autonomous vehicles. This role is critical to ensuring fleet safety and reliability by remotely supervising vehicles and intervening when necessary. RESPONSIBILITIES: Monitor vehicles in real time using Remote Command (RC) interface and camera feeds Intervene when necessary using system tools Log interventions and observations in real time (Notion, Google Sheets) Conduct post-trip reviews and identify anomalies Participate in Root Cause Analysis (RCA) sessions Track and report operational metrics Maintain clear communication during shift handoffs Contribute to edge-case knowledge base and continuous improvement REQUIREMENTS: Experience in technical support, dispatch, or operations environments Strong decision-making skills under pressure High attention to detail and strong documentation habits Ability to work in a fast-paced, real-time monitoring environment Basic understanding of autonomous vehicle systems or willingness to learn Experience with geolocation tools or monitoring systems preferred Experience with data/log analysis is a plus Gaming experience or prior Remote Assistance experience is a plus FULL WORK SCHEDULE: 1st Shift: 6:00 AM – 2:00 PM 2nd Shift: 2:30 PM – 11:00 PM Rotating shifts including weekends Must be available for both morning and evening shifts Work Location: 8605 Cross Park Drive, Austin, TX 78754 (Onsite)

Responsibilities

The Remote Assistance Operator monitors autonomous vehicles in real time using camera feeds and system interfaces to ensure safety. They are responsible for intervening when necessary, logging observations, and participating in root cause analysis sessions.