REMOTE BILINGUAL CALL CENTER REPRESENTATIVE (MUST LIVE AND WORK IN WA STATE, NO OUT-OF-STATE HIRES)

Language Fluency in either: Korean, Spanish, Russian, Vietnamese, and Chinese.
(Must be fluent in one of the languages listed above to qualify for the role)

ABOUT US

SEIU 775 represents more than 55,000 long-term care workers providing quality home care, nursing home care, and residential services in Washington, Montana, and Alaska. SEIU 775’s mission is to unite the strength of all caregivers, to create a better life for ourselves and those we care for, and to lead the way to a more just and equitable world.
In this position you will be answering inbound phone calls from members. This is an inbound call center role; a representative handles 40 or more calls on a typical day. Qualified individuals may be asked to translate written materials or spoken interpretation during meetings or representational proceedings.
Other duties as assigned.

Work Schedule:

• Training Schedule: Hybrid. First 2 weeks in person training, followed by 2 weeks remotely, returning the 5th week to the Seattle office to take inbound calls with trainers’ support.
• Condition of employment: Must be able to commit to the five (5) weeks of training as shown above. (No time off allowed, no exceptions)
• Start Date: Friday, October 31st, 2025
• The MRC business hours are 8:00 am to 5:00 pm PST.
• Regular shifts are 8 hours per day, 5 days per week (Mon – Fri).
• May be required to do political work for candidates and member political education as part of job duties.
• May be required work outside of normal business hours to include weekends, evenings, holidays, etc.

Preferences:

• Experience in a call center environment, human services referral, information program, and social justice organizations are all a plus.

Minimum Qualifications:

• Ability to work in fast-paced environment
• At least 1 year of direct Customer service experience (restaurants, call center, retail, technical support, hospitality)
• Critical thinking aptitude
• Stable work history (not too many employment gaps, long periods of employment at one employer)
• Computer/Technical skills

Other relatable experience: Receptionist, Data Collector, Data Collections, Billing, Insurance Claim, Collections, Multi Phone Line, Customer Service, Adjustment Claim, Sales, Inbound, Outbound.

Recruitment Processes

• Position is posted
• Applications are screened based on qualifications, including language needs. Applicants must have full fluency in one of the languages listed above to be considered for the role.
• If selected, our recruiter will reach out to you with an invitation to submit a recorded one-way video interview.
• In this interview, you will be asked to submit a preliminary language test
• If you successfully pass your interview, you will be invited to a panel interview via Zoom.
• If you successfully pass your interview, you will be invited to complete a language assessment.
• This assessment is heavily weighted and has a big impact on your eligibility for hire.
• After you have successfully passed your language assessment, our recruiter will reach out to you with next steps instructions.

Please refer the Job description for details