Remote Bilingual Customer Service Representative | Mexico at Resolv.Global

Veracruz, Veracruz de Ignacio de la Llave, Mexico -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

5.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Customer Service, BPO Experience, Inbound Call Handling, Outbound Call Handling, Multitasking, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat Support, Email Support, Retention, Escalations

Industry

Outsourcing and Offshoring Consulting

Description

We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation $5 USD per hour Paid weekly in arrears Independent Contract Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: Windows 11 PC (Mac not supported) 16 GB RAM Dual monitors Webcam i5 processor and up Fibre internet with a wired connection (Ethernet cable) Backup power solution Microsoft Teams / Office 365 Headset Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: Resume and Prescreen Questionnaire Review One-Way Video Interview Live Interview Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements What We’re Looking For Previous US BPO / call center experience Excellent spoken and written English Strong customer service and communication skills Experience handling inbound and/or outbound customer interactions Ability to multitask and work efficiently across multiple systems Professional, reliable, and detail-oriented mindset Comfortable working in structured remote environments Experience Backgrounds We Welcome We are open to candidates with experience in the following areas: Customer Support Healthcare Support Technical Support Billing Support Sales Support Appointment Scheduling Collections Administrative Support Live Chat / Email Support Retention / Escalations Call Center / BPO Environments Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.

Responsibilities

Provide remote customer support for US-based operations, handling inbound and outbound interactions. Manage customer queries across multiple systems including live chat and email support.