Remote Bilingual Social Media Agent (Overnight) at Afni, Inc.

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

17.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer service, Sales, Upselling, Troubleshooting, Multitasking, Attention to detail, Written communication, Chat support, Problem solving, Time management, Computer literacy

Industry

Outsourcing and Offshoring Consulting

Description

Career paths start at $17/hr ($16/hr plus $1/hr bilingual differential) with 40 hour work weeks. This position is based in Texas, only applicants in the state of Texas will be considered. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling social media based inquiries from people looking for assistance with wireless issues in both English and Spanish. Upselling may be involved in this position. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Qualifications Key Qualifications * Must be proficient in both English and Spanish language, with strong bilingual communication stills to effectively engage and assist a diverse customer base. * Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat. * Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. * Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. * Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts. * Available to work full time 8-hour shifts, including weekends and holidays. * Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. * Candidates must live in Texas to be eligible. What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate – Less than 100 ms * A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. * Ability to be on webcam during working hours

Responsibilities

You will handle wireless customer service inquiries via chat in both English and Spanish while troubleshooting issues and processing orders. The role also involves upselling products and services while maintaining high standards of customer satisfaction.