OVERVIEW

We are seeking a skilled Bookings Coordinator for our busy, multi-provider dermatology clinic offering a full spectrum of medical, procedural, and cosmetic skin care services. Our team includes five dermatologists and a dynamic group of nurses committed to delivering exceptional patient care in a fast-paced, supportive environment.
The ideal candidate will possess strong communication and computer skills, and a commitment to providing exceptional customer service. You’ll be the first point of contact for patients and play a key role in appointment scheduling, and ensuring an excellent experience from referral. This role includes remote work responsibilities, so candidates must have a secure and reliable work-from-home setup, including high-speed internet and a quiet, professional environment. You must be able to work in Pacific Standard (PST) time zone hours.

• Call patients to schedule appointments from incoming referrals and planned follow-ups
• Coordinate bookings across multiple providers and services
• Communicate with patients, physicians, and staff with professionalism and empathy
• Maintain accurate booking, cancellation and no-show records in MedAccess EMR
• Support clinic operations by anticipating scheduling needs, resolving conflicts and rebooking patients as needed
• Ensure compliance with privacy and medical office protocols
• Provide excellent customer service by addressing inquiries and concerns promptly and professionally
• Maintain accurate records and files, ensuring all documentation is organized and easily accessible
• Exhibit strong phone etiquette when communicating with clients and stakeholders.