Remote BPO Operations Manager at Jobgether

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Partner Program Management, Performance Management, Governance, Strategic Improvements, Cross-functional Collaboration, Program Building, Pricing Model Development, Billing Model Development, Program Enablement, Risk Identification, Trend Analysis, Issue Management, Corrective Action Planning, Financial Analysis, Operational Analysis, Interpersonal Skills

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global BPO Program Manager - REMOTE. In this role, you will own the BPO Partner Program globally, ensuring performance, governance, and strategic improvements. You will balance the needs of our BPO partners with our business objectives throughout multiple phases of the program. Your collaboration with cross-functional teams is vital as you will work alongside business development and operations to drive success. This is an excellent opportunity for someone passionate about building programs and solving complex issues for our valued partners. \n Accountabilities Build and launch a BPO Partner Program for our partner community. Develop a pricing and billing model suitable for BPOs with cross-functional support. Work with global enablement to ensure effective program use by Zoom Channel Teams and Partners. Identify risks, trends, and improvement opportunities for the BPO Program post-launch. Maintain strategic engagement with BPO partners to understand their business needs. Manage partner issues and implement corrective action plans related to our programs. Collaborate with various internal teams like Operations, IT, Finance, and HR as necessary. Translate business requirements into clear service expectations. Provide executive-ready reporting, insights, and recommendations for the partner program. Establish and monitor key performance indicators (KPIs). Requirements 6–10+ years of experience working with BPOs globally. 5+ years of experience in building partner programs. 3+ years of experience specifically with BPO Partner Programs. Bachelor’s degree in Business, Operations, Management, or a related field. Strong interpersonal and team-building skills. Excellent communication skills, both verbal and written. Strong financial and operational analysis skills. Benefits Comprehensive benefits package to support physical, mental, and emotional health. Flexible working hours and a commitment to work-life balance. Opportunities for professional growth and development. Engagement in meaningful community contributions. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The manager will own the global BPO Partner Program, focusing on performance, governance, and strategic improvements while balancing partner needs with business objectives. Key duties include building and launching the program, developing pricing/billing models, and establishing KPIs.