Remote Call Center Operator at Burjline Builders

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

150340.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, CRM Systems, Microsoft Office Suite, Active Listening, Problem Solving, Conflict Resolution, Time Management, Scheduling, Administrative Support, Verbal Communication, Written Communication

Industry

Construction

Description

Job Overview Ready Contractors, Inc., a trusted construction services company serving the eastern North Carolina community since 1969, is seeking a professional and dedicated Remote Call Center Operator to join our team. This is a FULL_TIME, fully remote position. The successful candidate will be the first point of contact for our valued clients, providing exceptional customer service and ensuring a seamless communication experience. You will play a crucial role in upholding our reputation for quality workmanship and reliable service by efficiently managing client enquiries and supporting our operational teams. The offered salary for this position is $93,500 - $150,340 USD per annum, commensurate with experience. Responsibilities * Handle a high volume of inbound and outbound calls in a professional and courteous manner. * Respond promptly to customer enquiries regarding our services, project status, and billing. * Schedule appointments, site visits, and service calls for our field-based teams. * Accurately record all customer interactions and transactions in our CRM system. * Identify and resolve customer issues effectively, escalating complex problems to the relevant department when necessary. * Provide administrative support to project managers and other staff as required. * Maintain a comprehensive knowledge of the company’s services to provide accurate information to clients. * Follow communication procedures, guidelines, and policies to ensure a consistent service standard. Qualifications * Proven experience in a call centre or customer service role is essential. * Exceptional verbal and written communication skills with a clear and professional telephone manner. * Strong active listening, problem-solving, and conflict-resolution abilities. * Proficiency in using CRM systems and the Microsoft Office Suite. * Excellent organisational and time-management skills, with the ability to work independently in a remote environment. * A genuine commitment to providing an outstanding customer experience. * Previous experience in the construction or a related trade industry would be a significant advantage. * Familiarity with dispatching or scheduling software is desirable. Benefits Ready Contractors, Inc. is proud to offer a competitive salary and a comprehensive benefits package. We believe in investing in our employees and providing a supportive and rewarding work environment. Further details on the benefits package will be discussed during the interview process.

Responsibilities

The operator will manage high volumes of inbound and outbound calls to handle customer inquiries and schedule service appointments. They are responsible for maintaining accurate CRM records and providing administrative support to project managers.