Remote Call Center Representative $18/HR at Teksystems Global Services LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

18.5

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, Customer Service, Troubleshooting, Communication Skills, Microsoft Office Suite, Inbound Calls Management

Industry

IT Services and IT Consulting

Description

Job Description: Remote Call Center Representative (Immediate Hire) Overview We are seeking Remote Call Center Representatives to join one of the largest utility companies in the region. This is an immediate opportunity with equipment provided and a start date of December 17. Candidates must reside in the Eastern Standard Time (EST) zone and be fully flexible to work assigned shifts. Key Details Position: Service Intake Liaison (Call Center Representative) Type: Contract-to-Hire Location: Remote EST ONLY Start Date: December 17 Schedule: 8 shifts assigned between 7:00 AM – 6:30 PM, Monday through Friday Holiday Requirement: Must be available to work on Christmas Day and New Year’s Day Equipment: Provided by the company Responsibilities As a Service Intake Liaison, you will: Act as the primary link between customers and service technicians. Manage and resolve high-volume inbound inquiries (60+ calls daily). Provide real-time troubleshooting and subject matter expertise to customers. Coordinate with technical teams to ensure timely service delivery. Deliver exceptional customer service with professionalism and accuracy. Qualifications Minimum 2 years of call center experience. Proven ability to manage 60+ inbound calls per day. Proficiency in Microsoft Office Suite. Strong verbal and written communication skills. Compensation & Benefits Pay Rate: $18.50/hour Benefits (eligibility dependent on classification and length of employment): Medical, dental, and vision insurance Critical Illness, Accident, and Hospital coverage 401(k) Retirement Plan (Pre-tax and Roth contributions) Voluntary Life & AD&D Insurance (employee and dependents) Short- and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid Time Off (PTO), vacation, and sick leave Workplace Type This is a fully remote position. Job Type & Location This is a Contract to Hire position based out of New York, NY. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

As a Service Intake Liaison, you will act as the primary link between customers and service technicians while managing high-volume inbound inquiries. You will provide real-time troubleshooting and coordinate with technical teams to ensure timely service delivery.