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Remote Call Center Representative at FORTIS Colleges and Institutes

White Marsh, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Persuasive Communication, Basic PC Skills, Customer Service, Detail Orientation, Multi-tasking, Organizational Skills

Industry

Higher Education

Description

Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: * Transfers phone calls to appropriate campus * Provides information about campuses * Provides a professional company image through phone interaction * Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students * Organizes workflow to meet departmental goals * Meets all quality standards * Regular and reliable attendance Qualifications Skills/Competencies/Qualifications: * High School Diploma or GED * Basic PC skills with capability to learn customer service applications * Persuasive communication skills * Typing 20-25 wpm * Previous call center / customer service experience preferred * Record of achievement illustrating strong goal orientation * Display of highest levels of integrity and intelligence * Ability to multi-task and to succeed within strict deadlines * Strong detail orientation and capability to be highly organized * Proven ability to interact effectively with prospective students

Responsibilities

The representative provides information about EA schools to prospective students via telephone and transfers calls to the appropriate campus. They must maintain a professional company image and accurately portray educational programs and services.