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Remote Call Center Representative at FORTIS Colleges and Institutes

White Marsh, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Telephone communication, Persuasive communication, PC skills, Typing, Multi-tasking, Goal orientation, Detail orientation, Organization, Integrity

Industry

Higher Education

Description

Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: * Transfers phone calls to appropriate campus * Provides information about campuses * Provides a professional company image through phone interaction * Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students * Organizes workflow to meet departmental goals * Meets all quality standards * Regular and reliable attendance Qualifications Skills/Competencies/Qualifications: * High School Diploma or GED * Basic PC skills with capability to learn customer service applications * Persuasive communication skills * Typing 20-25 wpm * Previous call center / customer service experience preferred * Record of achievement illustrating strong goal orientation * Display of highest levels of integrity and intelligence * Ability to multi-task and to succeed within strict deadlines * Strong detail orientation and capability to be highly organized * Proven ability to interact effectively with prospective students

Responsibilities

The representative provides information about educational programs to prospective students via telephone. They are responsible for maintaining a professional image, meeting departmental goals, and accurately portraying student services.