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Remote Call Center Representative at TechOp Solutions International

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Analytical Abilities, Service Excellence, Detail-Oriented, Adaptability, Data Documentation, Confidentiality, Compliance, Call Tracking, Report Preparation, Database Research, Open-Source Research, Call Routing, Multitasking, Data Input, Telephony Systems

Industry

IT Services and IT Consulting

Description

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities. Duties: Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Accurately record all call details in accordance with procedures Conduct database and open-source research Route and escalate calls appropriately Other duties, as assigned 3+ years experience in a call center Associates Degree (Preferred) high school diploma or equivalent is required Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Responsibilities

The role involves supporting client operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy and compliance. Key duties include answering and tracking incoming calls, preparing detailed reports in government systems, and conducting necessary research.