Remote Customer Advocate at Disabled Veteran Solutions

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Problem Solving, Ownership, Attention To Detail, Multitasking, Real Time Documentation, Professionalism, Healthcare Coordination, Benefits Navigation, Troubleshooting, Verbal Communication, Written Communication

Industry

Consumer Services

Description

Remote Customer Advocate - Full-Time Disabled Veteran Solutions (DVS) 💼 A Career With Purpose - Built for People Who Take Pride in Doing It Right At Disabled Veteran Solutions (DVS), we don't hire for short-term roles-we build careers. As a nationally recognized, veteran-owned and run organization, our work demands precision, accountability, and genuine care for the people we serve. We're looking for Customer Advocates who don't just follow a script - they think critically, solve problems, and take ownership of every interaction. If you're someone who notices the details others miss and takes pride in getting things right the first time, you'll fit here. This is a full-time, fully remote opportunity for professionals who want stability, structure, and long-term growth within a mission-driven organization. 🎧 What You'll Do You'll handle 50-70 daily interactions, supporting members with healthcare coordination, medications, appointments, and benefits. Each conversation is different, and while systems and processes guide the work, real success comes from your ability to think beyond them. You'll be expected to move confidently between multiple systems in real time, document accurately while speaking with members, and maintain a high level of professionalism in every interaction. This is a fast-paced environment where both empathy and precision matter. This Role Is Not for Everyone This is not an entry-level computer role, and it's not a "read-the-script" type of job. You need to be comfortable navigating multiple browser windows while actively engaging in conversation, documenting in real time without losing accuracy, and troubleshooting basic issues independently. You'll also be using Microsoft Word, Excel, Outlook, and Teams consistently throughout your day. Note, a tech assessment is required prior to our interview and we will assess your technical proficiency in these areas during the hiring process. Schedule & Training This is a full-time, Monday-Friday position with shifts scheduled within 8:00 AM - 8:00 PM EST. Training (First 8 Weeks): 8:00 AM - 4:30 PM EST Post-Training Schedule: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 Training is paid and highly structured, with 100% attendance required. This role is designed for individuals seeking long-term employment-not temporary or transitional work. 🧠 What You Bring You're someone who takes ownership, values consistency, and doesn't cut corners. You're just as comfortable handling complex customer concerns as you are navigating multiple systems at once. Required: High school diploma (Associate degree or higher preferred) Prior customer service experience handling complex or sensitive issues, preferably those who've performed remote customer service. Strong working knowledge of Microsoft Word, Excel, Outlook, and Teams, as well as navigating websites. Ability to multitask across systems while maintaining accuracy. Excellent attention to detail and organization. Clear, professional communication-written and verbal. Helpful experience includes high-volume call environments, healthcare or insurance exposure, or roles where you've had to advocate for or guide others through complex situations. What You'll Get 📈 We invest in people who are committed to growing with us. That means competitive pay, bonus opportunities, a comprehensive benefits package, and clearly defined advancement paths for high performers. 🚀 Who Thrives Here People who succeed at DVS are dependable, detail-oriented, and take pride in doing meaningful work the right way. They don't look for shortcuts-they look for solutions. If you're ready for a role that challenges you, rewards consistency, and offers real long-term growth, we encourage you to apply. Join DVS-where your work matters! A pre-employment drug screening and criminal background check are required prior to employment.

Responsibilities

The role involves handling 50-70 daily interactions supporting members with healthcare coordination, medications, appointments, and benefits, requiring critical thinking beyond standard scripts. Success depends on the ability to move confidently between multiple systems in real time while accurately documenting interactions and maintaining professionalism.