Remote Customer Repair Escalation Specialist - TX at Qualfon Philippines Incorporated

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

14.5

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Experience, Communication Skills, Technical Skills, Problem Solving, Multi-tasking, Typing Skills, Self-motivated, Research Skills, Professionalism, Calm Under Pressure, Relationship Building, Time Management, Attention to Detail, Adaptability, Listening Skills

Industry

Outsourcing and Offshoring Consulting

Description

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Verify outage after receiving notice via chat from a frontline alarm or agent Open outage ticket via salesforce Open dispatch via salesforce Monitor status as needed Escalate calls as needed Place outbound calls as needed to follow up on customers’ concerns or provide additional support Remain calm and professional when handling escalated situations or upset customers Build lasting relationships by earning customer trust and delivering consistent, reliable service Work quickly and accurately in a fast-paced, dynamic environment Manage multiple tasks and responsibilities with efficiency and focus Communicate with a smile – your positivity and warmth come through every conversation Qualifications ***Must live in the State of Texas*** High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet. Upload speed of 5 Mbps; Download speed of 50 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms. All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. Qualfon will provide all of the equipment needed for this position. Minimum 1 year of customer service experience required 1 year of call center experience is required Prior Work from Home Experience is required High School diploma or GED required Veterans and their family members are encouraged to apply Strong written and verbal communication skills Professional, articulate voice and listening skills Maintain member privacy Internet & research skills: ability to research and quickly become an expert in a variety of subjects. Computer savvy and can resolve minor technical issues with minimal assistance Typing 25 words per minute with 90% accuracy Ability to critically think through situations and solutions Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance At ease with multi-tasking in several computer applications at once while holding a conversation with a customer If you would like to fill out a Voluntary Self-Identification of Disability Form. Please visit us at Qualfon.com/join-us Veterans encouraged to apply Hiring Immediately for Call Center Positions! EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations. Pay Range USD $14.50 - USD $14.50 /Hr.

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Responsibilities

The specialist will verify outages, open tickets and dispatches via Salesforce, and monitor statuses. They will also handle escalated calls and follow up with customers to provide support.