REQUIRED SKILLS

• Computer, typing and phone skills
• Can speak and type proficiently at the same time
• Able to problem-solve, act as a consultant and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention to detail

ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)

Schedule

• Training (requires 100% attendance):
• First five weeks – instructor-led:
• 8 hours / day
• Between 8 a.m. and 5:30 p.m. Eastern time
• Monday - Friday
• Next four weeks – hands-on calls:
• Scheduled during hours of operation:
• Between 8 a.m. and 6 p.m. Eastern time
• Monday - Friday
• Work schedule:
• Able to work shifts between 8 a.m. and 6 p.m. Eastern time
• Monday - Friday
• No weekends!

REMOTE WORK REQUIREMENTS

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

THE REMOTE EXPERIENCE

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

ROLE: FULL TIME | REMOTE – MICHIGAN RESIDENTS

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Remote Customer Service Agent (Auto Dealer Support) at Morley, you’ll act as a resource for automotive dealerships needing help with orders they’ve placed.
You don’t need to know anything about cars or parts – we’ll train you on everything you need to know to succeed!

WHAT YOU’LL DO

• Provide fantastic service over the phone
• Use your computer skills to:
• Research requests related to profile assistance
• Track vehicle shipments and vehicle orders
• Assist with car warranties
• Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude