WE ELEVATE… YOUR CAREER

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Provide courteous, friendly, helpful, and efficient service to external and internal customers on a regular and consistent basis in accordance with service-level agreements (SLAs)
• Receive customer telephone requests for elevator and/or escalator service
• Gather complete and accurate customer, building and equipment information
• Enter customer data and all relative information utilizing SAP dispatching application
• Schedule and/or page Schindler elevator/escalator technicians
• Receive field technician’s responses to pages; communicate details of customers’ request for service;

obtain estimated time of arrival (ETA) at site information

• Call customers requesting service: convey field technicians’ ETA at designated site for servicing
• Fully participate, cooperate, and support a team effort in processing external and internal customers’

calls for service

• Work with Manager-Call Center and Supervisor-Call Center to support Call Center improvement initiatives and on items related to key performance indicators (KPIs) and SLAs