Remote - Customer Service Representative - $15/hr at Teksystems Global Services LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

17.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Product Knowledge, Policy Expertise, Administrative Skills, Communication, Technical Support, Account Management

Industry

IT Services and IT Consulting

Description

Pay: $15/hour Schedule: Shift will be Monday–Friday between 7:45 AM 5:00 PM EST (1:45M -11 AM HST) Attendance Requirements: No time off permitted during the first 3 weeks of training Up to 4 hours of grace period allowed for technical issues when working from home Job Responsibilities Customer Service Support Provide exceptional customer service via phone and online chat Assist customers with account creation and password resets Upload documents and respond to general inquiries Help customers manage their accounts Verify eligibility for coverage and review healthcare options Problem Solving Identify and implement creative solutions to customer issues Diagnose, assess, and resolve problems in a timely manner Product & Policy Expertise Stay informed about company products and policies Adapt to frequent updates in projects and programs Demonstrate core values consistently Participate in self-study, training, and testing; progression depends on passing required exams Follow regulated communication guidelines across all channels Understand and apply defined procedures and policies Administrative Tasks Accurately input customer information into databases Perform various administrative duties as assigned Pay and Benefits The pay range for this position is $15.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Service Representative will provide exceptional support to customers via phone and online chat, assisting with account management and problem resolution. They will also stay informed about company products and policies while performing various administrative tasks.