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Remote Customer Service Representative at ADF Medical Services Inc.
Minneapolis, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Problem solving, Empathy, CRM software, Data entry, Conflict resolution, HIPAA compliance, Phone support, Email support, Chat support, Billing support

Industry

Advertising Services

Description
JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc. We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team. Role: Remote Customer Service Representative Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time What You'll Do: Handle patient and client inquiries via phone, email, and chat channels Provide accurate and helpful information on services, appointments, billing, and general support Resolve customer concerns and complaints with empathy and professionalism Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure full resolution and satisfaction Escalate complex or sensitive issues to the appropriate department promptly Maintain strict patient confidentiality in accordance with HIPAA guidelines Meet and exceed customer satisfaction targets and service quality standards What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Supportive and collaborative remote team environment Career growth and advancement opportunities within ADF Medical Services
Responsibilities
Handle patient and client inquiries across multiple channels while providing accurate information on services and billing. Document interactions in CRM systems and resolve concerns with empathy while maintaining HIPAA compliance.