JOB OVERVIEW

We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer support and are eager to develop their skills in a fast-paced environment. As a key point of contact for our clients, you will be responsible for delivering outstanding service, addressing inquiries, and ensuring customer satisfaction.

REQUIREMENTS

• Strong communication skills in English; bilingual or multilingual abilities are a plus.
• Experience in customer service or client services is preferred; call center experience is advantageous.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to perform data entry tasks with attention to detail and accuracy.
• Sales experience is beneficial but not mandatory; willingness to learn is essential.
• Strong analysis skills to identify customer needs and provide effective solutions.
• Typing proficiency for efficient documentation of customer interactions. Join us in delivering exceptional service while growing your career in the customer support field!
  Job Type: Full-time
  Pay: $52,000.00 - $75,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Work Location: Remot

• Provide high-quality customer service through various channels including phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring all questions are answered effectively.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Engage in outbound calling to follow up with customers and gather feedback.
• Handle cash transactions and ensure accurate cash handling procedures are followed.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Utilize Microsoft Office applications to create reports and manage customer information.
• Maintain professionalism in all communications, demonstrating excellent phone etiquette and communication skills.