JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role involves interacting with clients, addressing inquiries, and ensuring a positive experience for all customers.

QUALIFICATIONS

• Proven experience in customer service or client services, preferably in a call center environment.
• Strong phone etiquette with excellent verbal communication skills in English; bilingual or multilingual abilities are a plus.
• Previous sales experience is an advantage but not mandatory.
• Excellent typing skills with attention to detail in documentation.
• A positive attitude, strong work ethic, and the ability to work collaboratively within a team environment. Join us in delivering exceptional service that makes a difference!
  Job Types: Full-time, Part-time
  Pay: $22.12 - $26.64 per hour
  Expected hours: No less than 26 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Work from home

Work Location: Remot

• Provide outstanding customer service through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring their needs are met promptly and accurately.
• Conduct outbound calling to follow up on customer inquiries or feedback.
• Maintain accurate records of customer interactions and transactions through data entry.
• Handle cash transactions and ensure accurate cash handling procedures are followed.
• Collaborate with team members to improve customer service processes and enhance client satisfaction.
• Utilize Microsoft Office applications to document information and communicate effectively within the team.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.