Hi,
I hope this message finds you well.
Please find the job description below for your review.
Role: Customer Service Analysts/Contact Center Support
Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin)
Duration: 12+ Months
Pay rate: $13.50/hr. W2 (on our W2, max)
We need photo ID copy at time of submission (You can hide all sensitive details)
Please connect with me at 732-356-8008 x327 or aayushi@empowerprofessionals.com for further discussion

REQUIREMENTS:

Please Confirm the Candidates Are Able to Conduct Basic Computing Troubleshooting. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user.

SPECIALIZED/PRACTICAL KNOWLEDGE:

Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
Computer literate should be able to work with different programs and screens with the customer on the line.
Exposure to business domain is an added advantage.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.
Willing to work in 24/7 environment and sign a service agreement as per company norms.
Ability to work in flexible work schedule, including holidays & weekends.

KNOWLEDGE, SKILLS & ABILITIES:

Should be committed and focused to succeed under challenging work environment
Should be able to adapt with the changes in the processes and updates in a dynamic process.
Strong numerical skills and a positive “Can do” attitude combined with strong attention to detail and an awareness of current market issues.
Should seek feedback on one’s performance and uses that feedback to grow
BGC required
Customer Service Associate/Customer Care Representative

TYPING & COMPUTER SKILLS ASSIGNMENT REQUIREMENTS

Assignment Content:
The general assignment typically includes questions related to:
Microsoft PowerPoint
Basic computer literacy
Excel (fundamental level)
Other MS Office tools

Please refer the Job description for details