Remote - Customer Service Representative at Fidelity National Financial

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

25.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticketing Platform Management, Inquiry Management, Reviewing Search Packages, Report Analysis, Professional Communication, Compliance Maintenance, Detail-Oriented, Analytical Skills, Problem-Solving, Time-Management, Microsoft Applications Proficiency

Industry

Financial Services

Description

Overview TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experience. Duties • Utilize a ticketing-based platform to efficiently manage and track customer inquiries.• Review search packages & reports to provide accurate assistance to our customers.• Respond to incoming calls and deliver timely and professional support.• Maintain compliance with Company policies and good housekeeping practices.• Other duties as assigned. Experience • 2+ years of customer service and general knowledge of the Title Industry • • Detail-oriented and customer service driven with strong written and verbal communication skills• Demonstrates strong analytical, problem-solving and time-management skills• Familiar with industry concepts, practices, procedures and associated risks and liabilities• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties Additional Information The estimated pay rate for this role is $25.00 hourly. Actual compensation may be determined based on a variety of factors including, but not limited to, location, skillset and experience FNF offers a comprehensive benefits package to eligible employees, including: • Optional health and welfare coverage (medical, dental, vision, life, and disability insurance).• Paid time off, holidays and maternity/paternity leave.• 401(k) plan with company match.• Employee Stock Purchase Plan (ESPP) with matching contributions.

Responsibilities

This role involves serving as a key liaison by providing professional, accurate, and efficient product and service information to customers via a ticketing-based platform. Duties include managing customer inquiries, reviewing search packages and reports, responding to calls, and maintaining company compliance.