We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively managing inquiries through various channels. This role requires strong communication skills and the ability to handle a diverse range of customer needs in a fast-paced environment.

SKILLS

• Proficiency in English; bilingual or multilingual abilities are highly desirable.
• Strong customer service skills with a focus on client satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Prior experience in a call center environment is preferred, along with familiarity with outbound calling practices.
• Solid computer skills, including proficiency in Microsoft Office applications.
• Ability to perform cash handling tasks accurately when required.
• Strong typing skills for efficient data entry and documentation.
• Analytical skills to assess customer needs and provide appropriate solutions. Join us in delivering outstanding service while growing your career in a supportive environment!
  Job Type: Full-time
  Pay: $23.74 - $28.59 per hour
  Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Language:

• English (Required)

Work Location: Remot

• Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle outbound calling for follow-ups and customer feedback collection.
• Maintain detailed records of customer interactions and transactions using data entry skills.
• Collaborate with team members to resolve customer issues promptly and efficiently.
• Utilize Microsoft Office applications to document communications and prepare reports as needed.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
• Ensure adherence to company policies while providing exceptional client services.