Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Remote Customer Service Representative at NTT DATA
Brandon, Manitoba, Canada -
Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Data Entry, Confidentiality, Empathy, Professionalism, Continuous Learning, Change Management, Tact, Diplomacy, Attention to Detail, Teamwork, Judgment, Customer Satisfaction, Adaptability

Industry

IT Services and IT Consulting

Description
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. Remain current on program and product information by being committed to continuous learning. Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data. Demonstrated passion for customer satisfaction excellence and prior experience is an asset. Interactive customer service environment required. Related experience in the food and/or retail industry considered an asset. Strong and developed oral and written communication skills, including typing, spelling, and grammar. Demonstrated ability to implement change efforts. Ability to learn new skills/concepts and apply this knowledge quickly and accurately. Advanced knowledge of PCs and familiarity with system navigation. Positive attitude and demonstrated ability to get along with others. Professional, empathetic, and naturally caring conversational style. Display tact and diplomacy in handling all levels of customer interaction. Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. Ability to work all required shifts.
Responsibilities
Deliver first-class service by accurately assessing and responding to customer needs. Respond to complex customer inquiries and complaints in a highly informed and responsible manner.