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Remote Customer Service Representative (Part Time) at NTT DATA

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Bilingualism, Call Center Experience, PC Knowledge, Keyboard Skills, Self-Motivated, Problem Solving, Integrity, Research Skills, Time Management, Listening Skills, Initiative, Training, Regulatory Compliance, Complaint Handling

Industry

IT Services and IT Consulting

Description

Answer incoming telephone inquiries in accordance with Call Center guidelines Follow up on escalated calls, as required Submit fulfillments or research cases for callers' inquiries if applicable Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders Responsible for taking monthly refresher trainings and taking monthly quizzes Ensure compliance with policies and procedures and regulatory requirements Responsible to answer a minimum of 50 calls daily for various entry level product lines (queues) Responsible for answering calls for a baseline of 7 hours daily A self-starter and takes initiative to take on new projects and additional responsibilities Other duties and responsibilities as assigned Strong communication skills (written, verbal and listening) Bilingualism (English/French) considered an asset High School Diploma/equivalent education 1 - 3 years call center experience with heavy call volume Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills Able to endure prolonged seating/standing associated with the performance of essential functions Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations Has a strong ability to take action to meet and exceed customer expectations with integrity

Responsibilities

The representative will answer incoming telephone inquiries and follow up on escalated calls. They are also responsible for identifying complaints and trends to improve service levels and ensuring compliance with policies and procedures.