WHO WE ARE

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Job Type: Full-time
Pay: $21 CAD per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote
Job Type: Full-time
Pay: From $21.00 per year

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement
• Vision care

ARE YOU LOOKING FOR A REMOTE ROLE THAT CAN UTILIZE YOUR CUSTOMER SERVICE SKILLS TO YOUR MAXIMUM POTENTIAL? DO PEOPLE OFTEN COME TO YOU WHEN THEY NEED ASSISTANCE OR GUIDANCE ONLINE? ARE YOU COMFORTABLE MULTITASKING IN FAST-PACED ENVIRONMENTS? IF YOU ANSWERED YES TO ANY OF THESE QUESTIONS, YOU MAY BE READY TO BECOME A #HARTEMATE!

ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services.You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.

WHAT YOU WILL DO

· Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages
· Ask probing questions and use critical thinking to determine next steps with empathy and patience
· Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
· Follow proper and professional escalation procedures