Remote Customer Success & Billing Administrator at CyberOne

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Administration, Accounts Administration, Customer Coordination, Service Reporting, Invoice Processing, Billing Queries Resolution, Data Handling, Attention To Detail, Written And Verbal English, Microsoft 365 Suite, Problem-Solving, Task Management, Documentation Discipline, Client Communication, Proactivity, CRM Platforms

Industry

Computer and Network Security

Description

I am hugely excited about my future and the future of CyberOne. I have enjoyed my time here immensely and have learnt a huge amount in a short space of time, year-for-year I've learnt more here than I have at Microsoft and PwC.” - CyberOne Consultant About CyberOne CyberOne is a pure-play Microsoft security partner dedicated to helping enterprises realise the full value of the Microsoft Security portfolio—across Defender XDR, Sentinel, Entra, Purview, Intune, Copilot for Security and more. We combine deep technical expertise with outcome-driven services that accelerate secure cloud adoption, modernise threat protection and simplify compliance. Job Title: Customer Success & Billing Administrator Location: Remote - Philippines Employment Type: Full time The Role: This position sits within the Customer Success function but works closely with Accounts and Service Delivery. You will play a key role in administrative support, customer coordination, service reporting and billing operations. Key Responsibilities Billing & Accounts Administration Day to day processing of sales and purchase invoices Run telecoms billing cycles and perform billing checks and validations Investigate and resolve billing queries from customers and suppliers Participate in tariff updates and API cost adjustments Manage CDR (Call Detail Record) access, extraction, reconciliation, and remittance Support general billing and accounts administration tasks Maintain accurate billing documentation and audit-ready records Support internal management reporting and operational processes Customer Success & Operational Support Schedule and coordinate customer service reviews and prepare service reports Support provisioning of customer services and onboarding activities Maintain customer databases and ensure data accuracy Support internal management reporting and operational processes Contribute to Continual Service Improvement (CSI) activities Provide ad hoc administrative support where required Maintain strong communication and relationships with client service stakeholders Assist in sales activity coordination and follow-up Liaise with suppliers, vendors, and service partners Ideal Candidate Profile: We are looking for someone who brings professionalism, initiative, and a strong commitment to delivering excellence. The ideal candidate will: Demonstrate excellent administrative, organisational, and time management skills Be a proactive self-starter who can work independently or collaboratively Have strong data handling and presentation capabilities Show exceptional attention to detail Communicate confidently with excellent written and verbal English skills Be quick to learn and understand new technologies and services Have strong working knowledge of the Microsoft 365 suite Display a committed, positive, and proactive attitude Required Skills and Experience: Strong ability to manage multiple tasks and deadlines. Excellent documentation discipline (useful for billing records, service reports, audit trails). Ability to coordinate meetings, prepare reports, and manage customer follow-ups. Experience processing invoices (sales & purchase). Familiarity with billing checks, reconciliations, tariff updates. Strong numeracy and accuracy with data. Confident communication via email, chat, and calls with UK clients. Professional tone and client friendly communication style. Familiarity with internal reporting, customer data accuracy, and CSI (continual service improvement). Confident in Microsoft 365 (Excel, Outlook, Teams, SharePoint, OneDrive). Comfortable learning new platforms (CRM, billing platforms,). High attention to detail Proactivity — someone who doesn’t wait to be told what to do. Strong problem-solving ability, especially for billing disputes or customer queries. Essential Experience: 2–4 years experience in an administrative and billing, finance assistant roles Experience supporting UK, US, or AU clients Exposure to invoicing and reconciliation processes. Experience preparing reports, and handling customer related admin. What’s In It for You: Flexible working hours & remote-first culture Birthday off, long-service awards Bi-annual performance awards and team off-sites Structured training, technical exposure and career pathing Let’s redefine what it means to be secure. Together. #CyberDefenders

Responsibilities

This role focuses on administrative support within the Customer Success function, working closely with Accounts and Service Delivery to manage daily billing operations, including invoice processing, billing cycle execution, and query resolution. Additionally, the administrator will support customer success activities such as scheduling service reviews, provisioning services, and maintaining accurate customer data.